Coronavirus and business continuity
With the recent announcement of the Coronavirus pandemic, Stoneleigh Consultancy Limited has taken steps to implement our business continuity plan to ensure that we minimise any potential disruption to our business operations and to our customers whilst protecting the welfare of our employees. We already have a robust crisis management plan and controls in place but we are monitoring the situation on a daily basis, and continue to follow Public Health England, World Health Organisation and government guidelines. Our top priority is to protect our employees and we have already taken measures to minimise potential exposure to COVID-19 by: restricting non-essential, business travel; enhancing cleaning protocols at our facilities; providing clear hygiene advice to our staff; ensuring that employees who have visited high risk areas or display symptoms of the virus self-isolate and facilitating flexible home working as appropriate.
All staff, office and field-based, have been briefed on the evolving situation and advised to follow government guidelines including:
• Any team member who has a new persistent cough or fever is not to report to work, they are to contact their line manager and follow the government’s mandatory self-isolation period
• Any team member who has a family member who is self-isolating is not to report to work, they are to contact their line manager and follow the government’s mandatory self- isolation period
• All team members are to follow good hygiene practices; for coughs or sneezes use a tissue and ‘Catch It, Bin It, Kill It’, if you don’t have a tissue available use the crook of your elbow then immediately wash your hands thoroughly with soap and water or use hand sanitiser
Frequently asked questions
Q: What measures has Stoneleigh in place to deal with the current coronavirus outbreak?
A: Stoneleigh has pre-existing business continuity, crisis management and disaster recovery plans in place which cover many eventualities including pandemics. These have been regularly reviewed by senior management and can be implemented as required.
Q: What actions have Stoneleigh taken to address the current coronavirus crisis?
A: We have implemented our business continuity plan to ensure that we minimise any potential disruption to our business operations and to our customers whilst protecting the welfare of our employees. We are monitoring the situation daily, following regulatory guidelines and advice, and taking appropriate actions to safeguard our employees. As this is a fluid situation, we are ensuring that our employees, customers and suppliers are regularly updated on the situation.
Q: What processes does Stoneleigh have in place to safeguard sites being visited by your Field Services teams?
A: We understand how important it is to keep IT services running at this critical time and recognise the role that field resources need to play in customer business continuity plans. We intend to keep business as usual running as much as possible and in doing so will implement the following: we will support our field resources with hand sanitising products and all customers with a field resource booked will be contacted prior to the site visit to confirm that:
• The site is open and has appropriate precautions for COVID-19 in place
• The visiting technician does not have symptoms of COVID-19 and has not been to sites with known cases of COVID-19 in the last 14 days
Q: What is the Stoneleigh policy on attending events or customer meetings?
A: The welfare of our employees is of paramount importance and we have already taken the decision not to attend major industry events which could lead to, or risk, a spread of the virus. We have restricted, non-essential travel and expect the majority of meetings to be conducted via conference call as a viable alternative.
Q: Are Stoneleigh allowing visitors access to our offices?
A: Yes, but were possible meeting are to be conducted via video conferencing platforms during the current coronavirus situation, thereby reducing the number of visitors to our offices. We would expect people to stay away if they have knowingly been in close contact with an infected person or have recently visited a high-risk area and follow the recommended health care procedures.
Q: What is Stoneleigh’s procedure where a member of the Field Service team reports they need to self-isolate with COVID-19 symptoms?
A: As soon as we become aware of a member of our Field Service team that needs to self-isolate due to COVID-19 symptoms, all customers that have been visited within the last 7 days will be contacted providing times and dates
Q: How is Stoneleigh handling supply chain issues?
A: Stoneleigh holds a wide range of spares and equipment and can source new equipment and spares from a wide network across the UK and Europe. Additionally, Stoneleigh are monitoring the situation in all regions and should suppliers and vendors raise concerns with the supply chain, we will identify what proactive actions are required depending on the situation at that point in time.
Q: Has COVID-19 impacted your support services?
A: At the current time there is no impact on our support services. Stoneleigh is monitoring and following UK Government guidelines concerning travel and in line with those is closely monitoring the availability of field staff delivering services. We have robust, tested processes in place for maintaining delivery of support and services to customers across the UK.
Q: What measures will be taken to ensure that support service levels can be maintained if the situation continues to escalate?
A: Stoneleigh is monitoring the situation and reviewing the UK Government updates daily. Stoneleigh has plans in place to enable the back-office teams to work remotely if required. The wellbeing of the field technicians and their continued ability to work will be monitored as the situation evolves; as and when things change Stoneleigh will communicate any restrictions or alternative working practices to our customers at that time.
Q: What measures have you put in place to ensure business continuity?
A: Stoneleigh has detailed Business Continuity Plan for Loss of Staff. This is not specific to the COVID-19 outbreak but covers any eventuality resulting in a significant loss of staff.
Q: How can I get further updates from you?
A: We would encourage you to follow our Twitter feed @stoneleigh page.
This statement along with further updates to it will be posted on our website at: https://www.stoneleigh-statement-regarding-covid-19/
For any other specific questions not answered by either of these sources please contact your Account Manager.